Knox Housing Assistance is accepting applications for individuals who are in need of eviction prevention assistance.

NOTE – applicants that are facing imminent eviction will be prioritized first. Please see the above tab for information on the prioritization of applications. All new users will be required to register a new account before using the portal.

Apply Online

Already have an account? Log in here.
To check your status log into your Neighborly account. For information on what your status means click on the status definitions below

Knox Housing Assistance Program

Program Overview

What Is the Knox Housing Assistance Program?

The Knox Housing Assistance Program is now an Eviction Prevention Program. The Eviction Prevention Program is a joint City of Knoxville/Knox County initiative aiding renters who are facing eviction. The program is open to income-qualified city and county residents.

Who Can Apply?

For eviction prevention assistance, applications are requested of both the tenant and the landlord. Tenants should also contact their landlord directly to let them know they’ve applied.

Applications for utility assistance only do not require the landlord to submit an application.

What Expenses Are Covered Under the Program?

Rent and utility assistance are both available through the program. As a tenant you may apply for rent and utility assistance within the same application or you may apply for either type of assistance individually. As a landlord, you may apply for multiple tenants through a single application.

What is required of landlords?

To receive payment through the Eviction Prevention Program, a landlord must agree to and sign the following attestation as part of the application process:

“I agree not to evict the tenant for nonpayment of rent during the months for which I am receiving emergency rental assistance funding and for an additional 30 days past the dates covered by this assistance payment.”

Landlords are not required to participate in the program for a tenant to be eligible for assistance. After a tenant applies, an email is sent to the landlord requesting they complete a landlord application. If no landlord application is submitted, Case Managers will make two additional attempts to contact the landlord, and if unsuccessful, a direct rental assistance payment will be made to the tenant.

What if I’m a homeowner?

Homeowners are not eligible to apply under this program. If you are a homeowner and need assistance, please call 211 for a list of agencies that may be able to help.

Is There a Limit on the Amount of Assistance I Can Receive?

Renter households are eligible to receive assistance for up to 18 months if funding is available for rent and utility assistance.

Application Prioritization

The EPP Program prioritizes two groups - households at or below 50% of Knox County’s AMI with an eviction notice or detainer warrant and households where at least one member has been unemployed for 90 days before the date of application with an eviction notice or detainer warrant.

  1. New Prioritized Cases where the applicant has checked unemployed for the previous 90-day period AND the household income is at or below 50% AMI.
  2. New Prioritized Cases where the applicant household is at or below 50% AMI, but no member of the household has been unemployed.
  3. New Prioritized Cases where the applicant household has checked unemployed for the previous 90-day period AND the household income is above 50% AMI.
  4. New Non-Prioritized Cases where the household income is above 50% AMI, and no member of the household has been unemployed.

Additionally, 60% of our ERA-EPP funds will be used exclusively to aid these four priority groups with the remaining 40% aiding other income-eligible applicants.

Eligibility and Documentation

Am I Eligible for the Program?

You will be eligible for the Knox Housing Assistance Program if:

  1. Your household income is at or below 80% of the area median income level. (see table below)
  2. Your household is 30 days past due on your rent and/or utility payments or you know you won’t be able to pay next month’s rent.
  3. You are a rental resident of Knox County, TN
  4. You have qualified for unemployment benefits OR experienced a reduction in household income, incurred significant costs, or experienced other financial hardship during the coronavirus pandemic?

If your household income is equal to or less than the amount listed in the 80% AMI column next to your household size, you are eligible to apply. If your income is equal to or less than the amount listed in the 50% AMI column next to your household size, your household is eligible to apply and your application will be prioritized for processing (households where one or more members has been unemployed for the previous 90 days will also be prioritized).

Household Size 30% AMI
Extremely Low
50% AMI
Very Low
80% AMI
1 Person$19,150$31,850$51,000
2 Person$21,850$36,400$58,250
3 Person$25,820$40,950$65,550
4 Person$31,200$45,500$72,800
5 Person$36,580$49,150$78,650
6 Person$41,960$52,800$84,450
7 Person$47,340$56,450$90,300
8 Person$52,720$60,100$96,100

What Documentation Do I Need?

For Tenants:
  1. Valid government issued photo ID
  2. Income documentation
  3. If applying based on unemployment status, documentation verifying unemployment
  4. Copy of latest past due utility bill, if applicable
  5. Copy of notice of past due rent/detainer warrant or eviction notice
  6. Copy of lease (if landlord refuses to participate in program)

*If you have received and eviction notice or detainer warrant your application will be prioritized for processing

For Landlords:
  1. Current rent or lease agreement signed by both the tenant and landlord
  2. Copy of latest notice of past due rent or rent ledger
  3. Copy of W-9 (click here for blank form)

Application Information

How does the online application work?

The application portal walks you step by step through the process of applying.

I don’t have a way to upload my documents. What do I do?

If you need someone to walk with you through the whole process, click on the “Additional Assistance” tab for a list of agencies that can help or email

How can I check the status of my application?

You can check the status of your application at any time by logging in to your account. Please review the tab labeled status definition for further information.

How Long Will It Take to Approve or Deny My Application?

Applications submitted with all required documentation will take approximately 60 days to process. However, applications with missing documents require follow-up from Case Managers and take more time to process for approval. Payments cannot be authorized until all required documentation is received.

Every application is assigned to a Case Manager who will review the documentation submitted and either recommend approval or request additional information, if needed. If applicants fail to respond after three attempts at contact, the application will be closed, and an email will be sent to the applicant. Closed cases may be reopened at any time if an applicant provides the requested documentation.

Additional Assistance

I am being evicted. What should I do?

First, make sure your landlord knows that you have applied for assistance through this program. If you have a scheduled court date, it is very important that you are present for the proceedings. Court personnel are working with tenants facing eviction, but you must be present on your appointed court date to avoid a default judgment.

I have a question that is not answered here on the website. What do I do?

Phone: 211 or (865) 215-3983
If you have already applied, please provide us your Case ID Number when calling or emailing.

Knox Housing Assistance Partner Agencies